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Al Massa Laundry Privacy Policy

Privacy Policy

 

Al Massa Innovative Laundry Solutions Company

Last Updated: September 2026

 

1. Introduction

 

Al Massa Innovative Laundry Solutions Company (“Al Massa,” “the Company,” “we,” “us,” or “our”) is committed to respecting the privacy of its customers and protecting their personal data.

 

This Privacy Policy explains how we collect, use, process, store, disclose, and destroy personal data when you use our services, including our website, mobile applications, branches, pickup and delivery services, customer support channels, and other digital platforms or services operated by us.

 

We process personal data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law (“PDPL”) and its Implementing Regulations.

 

Al Massa Innovative Laundry Solutions Company acts as the controller of personal data collected in connection with the services it provides, as applicable under relevant laws.

 

2. Scope of This Privacy Policy

 

This Privacy Policy applies when you:

 

  • Create an account or use our mobile application or website.

  • Request laundry, ironing, dry-cleaning, garment-care, textile-care, or other services offered by us.

  • Request pickup or delivery services.

  • Visit or transact with one of our branches or service locations.

  • Contact our customer support team.

  • Subscribe to promotions, offers, or marketing communications.

  • Use any other service or digital channel operated by the Company.

 

3. Personal Data We May Collect

 

Depending on the services you use, we may collect and process the following categories of personal data.

 

Identification and Contact Information

 

This may include:

 

  • Name.

  • Mobile or telephone number.

  • Email address.

  • Pickup or delivery address.

  • City or area.

  • Instructions provided to assist with pickup or delivery.

 

Account Information

 

This may include:

 

  • Account login information.

  • Passwords stored or processed using appropriate technical security measures.

  • Account and notification preferences.

  • Information associated with third-party login methods, where such functionality is available.

 

Order and Service Information

 

This may include:

 

  • Details of requested services and orders.

  • Order history.

  • Pickup and delivery schedules.

  • Branch or service location used.

  • Special instructions or notes relating to an order.

  • Customer support enquiries, complaints, and service-related communications.

 

Payment and Transaction Information

 

We may process information relating to payments, including:

 

  • Order amount.

  • Payment method.

  • Payment status.

  • Transaction or invoice reference.

 

Where electronic payments are processed through third-party payment providers, payment card or financial information may be collected and processed directly by the relevant payment provider in accordance with its own terms and privacy policy.

 

The Company does not necessarily store complete payment card information.

 

Technical and Usage Information

 

When you use our website or mobile application, certain information may be collected automatically, including:

 

  • Internet Protocol (IP) address.

  • Device type.

  • Operating system.

  • Browser type.

  • Application version.

  • Device or application identifiers, where applicable.

  • Date and time of access.

  • Features or pages accessed.

  • Crash, performance, and diagnostic information.

 

Location Information

 

Certain application features may use location information to support services such as defining a pickup or delivery address or determining service availability in your area.

 

Where required, location data will be accessed only after the relevant device permission has been granted.

 

You may control location permissions through your device settings.

 

4. How We Collect Personal Data

 

We may collect personal data through:

 

  • Information you provide directly to us.

  • Our website or mobile application.

  • Our branches and service locations.

  • Customer service channels.

  • Pickup and delivery requests.

  • Payment transactions.

  • Telephone, email, and digital communications.

  • Cookies and similar technologies.

  • Service providers assisting us in delivering our services, where permitted by applicable law.

 

5. Purposes for Processing Personal Data

 

We may process your personal data to:

 

  • Create and manage your customer account.

  • Verify users where necessary.

  • Receive, process, and fulfil laundry and other service orders.

  • Manage pickup and delivery.

  • Determine service locations and addresses where required.

  • Process payments and issue invoices.

  • Communicate regarding order status, pickup, and delivery.

  • Send operational and service-related notifications.

  • Provide customer support and handle enquiries or complaints.

  • Improve our services and customer experience.

  • Monitor application and website performance and resolve technical issues.

  • Protect accounts and systems and detect fraud or unauthorized activity.

  • Maintain accounting, tax, regulatory, and business records.

  • Comply with applicable legal or regulatory requirements.

  • Send offers and marketing communications where a lawful basis exists, including obtaining consent where required.

 

We will not use personal data for purposes incompatible with the purpose for which it was collected unless permitted by applicable law.

 

6. Legal Basis for Processing

 

Depending on the processing activity, we may rely on one or more lawful bases permitted under applicable data protection laws, including:

 

  • Your consent, where consent is required.

  • Performance of a contract or provision of a service requested by you.

  • Compliance with a legal or regulatory obligation.

  • Legitimate interests of the Company where permitted and where such interests do not improperly override the rights of the data subject.

  • Protection of the interests or vital interests of the data subject where permitted.

  • Any other lawful basis available under applicable law.

 

Where processing is based on consent, you may withdraw your consent through the available channels. Withdrawal does not affect processing already lawfully carried out before the withdrawal or processing based on another lawful ground.

 

7. Data Minimization

 

We seek to collect and process only personal data that is relevant, appropriate, and reasonably necessary for the purposes for which it is collected.

 

We do not intend to request unnecessary personal data unless there is a specific lawful purpose or legal requirement for doing so.

 

8. Sharing and Disclosure of Personal Data

 

We do not sell your personal data.

 

We may, however, disclose the minimum personal data necessary to third parties that assist us in operating our services, including:

 

  • Application and technology service providers.

  • Hosting and cloud service providers.

  • Payment processors.

  • SMS, email, and notification providers.

  • Pickup, delivery, and logistics providers where applicable.

  • Technical support and analytics providers.

  • Accountants, auditors, legal advisers, and professional consultants where necessary.

  • Government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by law.

 

Any disclosure will be limited to what is reasonably necessary for the relevant purpose and will be handled in accordance with applicable legal requirements.

 

9. CleanCloud Technology Services

 

Al Massa Innovative Laundry Solutions Company uses CleanCloud technology and platform services to support certain functions relating to customer management, orders, point-of-sale services, online ordering, customer applications, and related technical services.

 

Depending on the services used, CleanCloud may process personal data relating to our customers on our behalf in order to provide these technology services.

 

Such information may include, where applicable, a customer’s name, telephone number, email address, address, order information, pickup or delivery instructions, and other information necessary to provide the relevant services.

 

We take appropriate measures when engaging external service providers and processors to help ensure that personal data is processed for specified purposes and in accordance with applicable data protection requirements.

 

10. International Transfers of Personal Data

 

Some technology, cloud, hosting, or other service providers supporting our services may operate or maintain infrastructure outside the Kingdom of Saudi Arabia.

 

As a result, certain personal data may be transferred to, stored in, or processed outside the Kingdom.

 

Where personal data is transferred outside Saudi Arabia, we seek to ensure that such transfer is conducted in accordance with the Saudi PDPL, its Implementing Regulations, regulations governing international transfers of personal data, and any applicable legal safeguards.

 

11. Cookies and Similar Technologies

 

Our website and digital services may use cookies and similar technologies to:

 

  • Operate essential website and application functions.

  • Remember user preferences.

  • Maintain authenticated sessions.

  • Improve performance and user experience.

  • Understand the use of our digital services.

  • Identify errors and technical issues.

  • Measure certain services or campaigns where applicable.

 

Where applicable law requires consent for non-essential cookies or technologies, appropriate consent mechanisms will be provided.

 

12. Marketing Communications

 

Subject to applicable requirements, we may send information regarding services, promotions, and offers through channels such as:

 

  • Email.

  • SMS.

  • Push notifications.

  • In-app messages.

  • Other communication channels that you have agreed to use.

 

You may unsubscribe from marketing communications or adjust your preferences at any time through available settings, unsubscribe mechanisms, or by contacting us.

 

Opting out of marketing communications does not prevent us from sending necessary transactional or operational communications relating to your orders, account, or requested services.

 

13. Data Retention and Destruction

 

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory, contractual, accounting, or tax obligations.

 

Retention periods may differ depending on the nature of the data, processing purpose, and applicable requirements.

 

Where the purpose for retaining personal data has ended and no lawful basis remains for retaining it, the data will be securely deleted, destroyed, or anonymized where appropriate and legally permitted.

 

14. Personal Data Security

 

We implement appropriate technical, organizational, and administrative measures designed to protect personal data against:

 

  • Unauthorized access.

  • Unlawful use or disclosure.

  • Unauthorized alteration.

  • Loss or damage.

  • Unlawful destruction.

  • Security incidents and other relevant risks.

 

Access to personal data is restricted to authorized personnel and service providers who require such access for legitimate purposes.

 

However, no method of electronic transmission or storage can guarantee absolute protection against every possible security risk.

 

15. Your Responsibility for Account Security

 

You are responsible for maintaining the confidentiality of your account credentials and should not share your password with other persons.

 

If you suspect that your account has been accessed without authorization or that your credentials have been compromised, please contact us promptly.

 

16. Your Personal Data Rights

 

Subject to the Saudi PDPL, its Implementing Regulations, and applicable limitations, you may have the following rights:

 

Right to Be Informed

 

The right to know the lawful basis and purpose for collecting and processing your personal data and how it is handled.

 

Right of Access

 

The right to access your personal data in accordance with applicable requirements.

 

Right to Obtain Personal Data

 

The right to request a copy of your personal data in a clear and readable format, subject to applicable legal requirements.

 

Right to Correction, Completion, and Updating

 

The right to request correction of inaccurate personal data and completion or updating of incomplete or outdated data.

 

Right to Request Destruction

 

The right to request destruction of your personal data in circumstances permitted by law, unless a lawful basis requires or permits continued retention.

 

Right to Withdraw Consent

 

Where processing is based on consent, you have the right to withdraw that consent in accordance with applicable requirements.

 

Certain rights may be subject to statutory limitations, exemptions, or conditions depending on the nature of the data and the relevant processing activity.

 

17. Exercising Your Rights

 

You may submit a personal data request or exercise an applicable right by contacting us using the details provided at the end of this Privacy Policy.

 

To protect your personal data, we may request information reasonably necessary to verify your identity before fulfilling certain requests.

 

Requests will be handled in accordance with the procedures and timeframes required by applicable laws and regulations.

 

18. Children’s Privacy

 

Our services are not intended to independently collect personal data from children without regard to applicable legal requirements.

 

Where our services require the processing of personal data relating to a minor, appropriate measures will be taken in accordance with applicable laws, including parental or legal guardian authorization where required.

 

19. Third-Party Services

 

Our application or website may contain links to or integrations with services operated by independent third parties, including payment platforms, mapping services, or social media services.

 

Personal data processed directly by such independent third parties is subject to their respective privacy policies and terms.

 

We encourage you to review those policies before using third-party services.

 

20. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes to our services, systems, or legal and regulatory requirements.

 

The updated version will be published on our website or application and will include a revised “Last Updated” date.

 

Where appropriate or legally required, we may notify users of material changes through suitable communication channels.

 

21. Contact Us

 

If you have questions about this Privacy Policy, our processing of your personal data, or wish to exercise an applicable privacy right, please contact:

 

Al Massa Innovative Laundry Solutions Company

 

Email: support@almassagroup.com

Phone: 920013573

Website: www.almassagroup.com

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This Privacy Policy is governed by the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law and its related regulations.

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